TORMENT PNG FAQ Section
General Questions
1. What is TORMENT PNG? TORMENT PNG is a custom sticker printing business based in Norwalk, CA. We specialize in high-quality vinyl stickers, banners, and car magnets, offering a wide range of customization options to meet your needs.
2. How do I place an order? To place an order, visit our website, select the product you want, customize it by uploading your artwork, and complete the checkout process. You can also contact us directly for bulk or special orders.
Custom Stickers
1. What types of stickers do you offer? We offer a variety of stickers including vinyl stickers, die-cut stickers, kiss-cut stickers, and custom sticker sheets. Our stickers are durable, weatherproof, and perfect for both indoor and outdoor use.
2. How can I customize my stickers? You can customize your stickers by choosing the size, shape, and design. Upload your artwork to create unique stickers.
3. What is the minimum order quantity? The minimum order quantity for custom stickers is typically 10 units. For specific products and larger orders, please contact us for details.
4. How long does it take to receive my stickers? Our standard production time is 3-5 business days, with an additional 2-3 days for shipping. Expedited options are available upon request.
5. How durable are your stickers? All of our vinyl stickers are built to last! With a lifespan of 3 to 5 years, they can withstand the test of time. We've got them covered with a tough laminate that laughs in the face of harsh UV sunlight, ensuring your stickers stay vibrant and crack-free.
Banners
1. What types of banners do you offer? We offer 13oz vinyl banners that are durable, weather-resistant, and perfect for events, promotions, and advertising. Our banners are available in various sizes and can be fully customized.
2. How can I design my banner? You can upload your own design or contact us for design assistance to create your banner.
3. What is the production time for banners? The production time for custom banners is usually 5-7 business days, with an additional 2-3 days for shipping.
Car Magnets
1. What are the features of your car magnets? Our car magnets are made from durable materials that are weatherproof and UV-protected. They are ideal for vehicle advertising and are available in square and rectangular shapes only.
2. How do I order custom car magnets? To order custom car magnets, select the product on our website, choose your size, and upload your design. You can also contact us for bulk orders or specific requirements.
3. How long will my car magnets last? With proper care, our car magnets can last 3 to 5 years. They are designed to withstand various weather conditions without fading or deteriorating.
Payment and Shipping
1. What payment methods do you accept? We use Stripe for payment processing, which allows us to accept a wide variety of payment methods including:
Major debit and credit cards: Visa, Mastercard, American Express, Discover, and more.
Digital wallets: Apple Pay, Google Pay, and more.
Bank debits and transfers: ACH, SEPA Direct Debit, and others.
Buy now, pay later options: Afterpay, Klarna, and Affirm.
2. Do you offer free shipping? Yes, we offer free standard shipping on all orders within the USA. Expedited shipping options are available at an additional cost.
3. Can I track my order? Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order.
Returns and Refunds
1. What is your return policy? We accept returns for defective or incorrect items within 30 days of receipt. Please contact our customer service team to initiate a return.
2. How do I request a refund? If you are not satisfied with your order, please contact us within 30 days. We will work with you to resolve the issue and, if necessary, process a refund.
Contact Us
1. How can I contact customer support? You can contact our customer support team via email at support@tormentpng.com. We are available Monday through Friday from 9 AM to 5 PM PST.
2. Where are you located? Our business is located in Norwalk, CA. Please visit our contact page for the full address and directions.
For more information or to place an order, visit our website or contact our customer service team. We look forward to helping you with all your custom printing needs!